Product Support Hub
A connected destination for manuals, warranties, FAQs and AI-powered support.
A Product Support Hub is the customer- and agent-facing destination served by a Product Record. It replaces fragmented support pages, PDF manuals and ticket queues with a single connected place that scales as products and channels grow.
What a Hub offers
Manuals, warranties and registration in one tap. FAQs and troubleshooting grounded in the product's own data. Reseller and parts information. Service request and contact flows. An on-page AI assistant trained on that product and only that product.
Accessible everywhere the product is
A Product Support Hub is reachable from a website URL, a QR code on packaging, an NFC tag in the product, a GS1 Digital Link on the label, or a deep-link from a brand app. The same Hub answers every channel.