Illustrative connected product experiences for trainers, an aroma diffuser and a scented candle

SmartLinks Hub · For D2C Brands

Your shop makes the sale. Hub keeps the customer.

Shopify powers the transaction — SmartLinks Hub powers everything after it. Turn every product you've sold into a living channel for support, re-engagement and repeat sales.

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Works alongside Shopify, WooCommerce or your PIM, set up with you. Be live in under an hour. · Illustrative product experiences

How it works for D2C

Three things Hub does after the sale.

Your shop powers the transaction. Hub powers everything that happens once the product is in someone's hands.

Illustrative supplement product with its connected product page
Illustrative example

01Know every owner

Turn a scan into a relationship you own.

When a customer scans your product, they can register it in moments — capturing owner, product and purchase details against one record, with their consent. Every product you've ever sold becomes a way to reach the person using it, not just the order that shipped it.

  • Owner registration from the product itself
  • Owner, product and purchase details on one record
  • First-party data captured with consent
Illustrative product page answering an owner's question
Illustrative example

02Help before they ask

Answer questions from the product, day or night.

Each product gets a dedicated page with its manuals, guides, spares and upgrades in one place, plus an assistant that answers from your own documentation. Owners get help at the moment they need it, and straightforward questions can be resolved before they ever reach your support team.

  • A dedicated page per product — manuals, guides, spares
  • An assistant grounded in your own documentation
  • A clear route to your team when a person is needed
Illustrative trainers with a connected repeat-purchase experience
Illustrative example

03Bring them back

Give one-time buyers a reason to return.

The product itself becomes the place to reorder consumables, find the right accessory, and hear about upgrades or trade-ins when the time is right. Lifecycle messages can prompt replenishment, maintenance or re-purchase at the moments that matter to each product — and referrals, competitions and loyalty can turn happy owners into advocates.

  • Consumables, accessories and upgrades from the product
  • Messages timed to each product's lifecycle
  • Referrals, competitions and loyalty where they fit

What it adds up to

The sale is the start, not the finish.

Know every owner

A scan becomes a registration — owner, product and purchase details on one record, captured with consent.

Help before they ask

Manuals, guides and an assistant grounded in your own documentation, reached straight from the product.

Bring them back

Reorders, accessories, upgrades and lifecycle messages — started from the product itself, not another campaign.

SmartLinks Hub

What could your products do after the sale?

Bring your products and your shop to a walkthrough — we'll look at where registrations, better answers and repeat sales could come from.

Book a walkthrough Back to Hub overview

Continue exploring SmartLinks Hub

Next: Your Stack, Your Way

See how Hub fits alongside the systems you already use — and what it can replace.

Continue to Your Stack, Your Way
Book a walkthroughhello@smartlinks.app+44 (0) 800 233 5652