Operational workflows · Connected assets

One tap. The whole asset record.

Field service, facilities, manufacturing and equipment operators all live on the same problem: assets are tagged in five systems and findable in none. SmartLinks gives every asset a single live record — reachable by QR or NFC, owned by the people who actually maintain it.

Book a walkthrough How the platform works

A technician tapping an NFC tag on industrial equipment with a smartphone

What it covers

Five jobs SmartLinks does on every connected asset.

Capability 01

Field service

One tap, the whole asset story.

An engineer arrives on site, taps the NFC tag on a piece of equipment and the live record opens on their phone — model, configuration, last service, open faults and the correct parts to order. No portal login, no chasing the customer for a serial number, no flipping through PDFs.

Jobs to be done

Identify the exact unit and revision in one tap
Read manuals, schematics and safety notes — offline-friendly
See the last visit, who did it and what changed
Log a new service entry against the same record
Trigger a parts order or escalation from the record

Outcome

Shorter visits, fewer return trips, cleaner audit trails — and engineers who stop fighting paperwork.

Capability 02

Facilities & FM

Every asset in the building, addressable.

From HVAC plant rooms to coffee machines, every asset carries a QR or NFC tag that resolves to the same record the FM team, the contractor and the manufacturer all see. Tenants raise tickets by scanning the asset itself, not guessing what room they're in.

A cleaner scanning a QR code in a public restroom to log a facilities task

Jobs to be done

Tag every asset with a stable identifier
Let occupants raise tickets by scanning the asset
Route work orders to the right contractor automatically
Track service contracts and warranty against the record
Surface energy, runtime and sensor data per asset

Outcome

Building data lives on the asset, not in a spreadsheet — and stays correct when contractors and tenants change.

Capability 03

Manufacturing line

Identity that starts before the box closes.

On the line, each unit gets a SmartLinks identity at the point of assembly — bound to its batch, components and tests. That same identity travels with the product into the warehouse, into the channel, into the customer's hands and back into service.

A warehouse worker scanning labelled boxes on a pallet with a handheld scanner

Jobs to be done

Mint identities at the point of build
Bind batch, component and test data to the unit
Hand off a clean chain of custody to logistics
Feed quality issues back to the line by serial
Power recalls and field-fixes against the original record

Outcome

One identifier from line to landfill — recalls become surgical instead of brand-wide.

Capability 04

Rental & shared assets

Asset records that survive every customer.

Tools, equipment and shared assets get a SmartLinks identity that customers, depot staff and service teams all scan into. Hires, returns, inspections and damage notes accumulate on a single record — instead of being scattered across a hire-shop terminal, an email inbox and a service binder.

Jobs to be done

Check assets out and back in by scan or tap
Capture condition photos against the record
Run inspection workflows on the same identity
Show customers how to use the kit they just hired
Track utilisation, downtime and end-of-life

Outcome

Rental fleets stay accurate, customers self-serve more of the journey, and end-of-life decisions are evidence-based.

Capability 05

Audit & compliance

An audit trail that writes itself.

Every scan, tap, service entry and document upload is timestamped against the asset's record. When a regulator, insurer or internal auditor asks for evidence, you export the trail straight from the identity — no stitching together CMMS exports and email PDFs.

Operations team reviewing asset records and audit data

Jobs to be done

Log every interaction with a verifiable timestamp
Attach certificates, inspections and conformity docs
Surface lapsed checks before they become incidents
Export an audit trail per asset, fleet or site
Share read-only views with regulators and insurers

Outcome

Compliance stops being a quarterly scramble — it’s a continuous by-product of the work itself.

Tag the asset. Open the record. Do the work.

Bring one asset class — boilers, machine tools, hire kit, anything — and we’ll show you the live record, the tag, and the workflows in twenty minutes.

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