Illustrative connected product experiences for a speaker, footwear and home fragrance

SmartLinks Hub · Your Stack

Keep what works. Add what’s missing.

Hub gives your products a lasting place alongside the systems you already use. Bring in new capabilities where you need them, and change tools when you’re ready — not before.

Illustrative product experiences

Three ways to use Hub

Start from where you are today.

Most brands mix all three: add a few things, keep the systems that work, and change the rest over time.

Illustrative product page with guides and an assistant
Illustrative example

01Add what's missing

Fill the gaps without buying another tool.

If support lives in a spreadsheet or product guides sit in a shared drive, Hub can give each product a proper home for them: guides, registration, an AI product assistant and follow-up messages, all reached from the product itself.

  • Product pages, guides and videos
  • Registration and data capture
  • AI answers drawn from your own product content
Illustrative product answer shown on a brand website
Illustrative example

02Keep the systems you use

Your shop, CRM and helpdesk stay where they are.

Hub sits alongside the systems your teams already rely on. Customers can be sent on to your existing shop, community or help centre, and product data can flow to other systems through configurable integrations — scoped with you, not assumed.

  • Link out to the tools customers already know
  • Configurable integrations for your systems
  • Bespoke work where a standard option doesn't fit
Illustrative answer reached by scanning a product
Illustrative example

03Change on your terms

Move one capability at a time, when you're ready.

Because every experience hangs off the same product record, you can switch a single part — support, content or follow-up — without rebuilding the rest. Nothing forces a big-bang change.

  • One product record as the common thread
  • Swap capabilities individually
  • Keep customer-facing links stable

What it adds up to

One product record, working with everything around it.

The product record

One lasting home per product — the common thread behind everything you add, keep or change.

The capabilities

Pages, guides, registration, an AI assistant and follow-up — added where they're missing, one at a time.

Your systems

Your shop, CRM and helpdesk stay in place, linked from the product and connected where it helps.

SmartLinks Hub

Where would Hub fit in your stack?

Bring your current tools to a walkthrough — we'll map what to keep, what to add and what could change, around your products.