The post-purchase platform
SmartLinks Hub
The product is still out there. Its story should be too.
Give every product a lasting digital home — including the ones you no longer sell. Keep owners connected to the right information, support, spares and next steps, from the first scan to years after the sale.
The gap after checkout
The product lasts longer than its listing.
Shops move on to the next season. Owners do not. When an old product page disappears, its care details, model-specific support and useful next steps often go with it. Hub gives that information a home tied to the product, not to today's catalogue.
01 · The product record
Keep the product, even when the listing goes.
A shop is built for what is on sale today. A customer may need help with a coat, appliance or piece of equipment long after it is discontinued. Give that product a stable place for its identity, specifications, instructions and history — and decide what stays live or is archived.
The QR code should not lead to a missing page or the wrong year's model. Owners and second-hand buyers can still reach the information for the product they actually have.
- Current and past products
- Product history
- Owner access
02 · One identity, many entrances
Make the right information easy to reach.
Connect the product record from a QR code or NFC tag on the physical item, a product page on the web and the places customers discover or buy it. Keep the destination useful as care information, support content or the next action changes.
A scan can open the product's instructions and relevant spares; the same source can support search and marketplace journeys without relying on a short-lived shop listing.
- QR and NFC
- Web and marketplaces
- Update without reprinting
03 · After the sale
Stay useful to the person who owns it.
Give customers a practical place for setup, care, support and product information. From there, help them find a relevant spare, refill or upgrade when they need one — rather than treating checkout as the end of the relationship.
The same product-centred foundation can support registration, repeat purchase, resale and recycling journeys across a wider programme.
- Care and support
- Spares and upgrades
- Resale and recycling
04 · Search and AI
Give answers a source worth finding.
Publish canonical product pages and structured Product and Offer facts that match what people can see. Make specifications, manuals and care guidance available in machine-readable formats, with product records that can also inform RAG and MCP workflows.
Hub makes your own information available to search and AI systems; it cannot guarantee that a third-party assistant will find, cite or rank it. That decision remains with the platform answering the question.
- Canonical pages
- Structured facts
- Markdown · RAG · MCP
Generative Engine Optimisation
Product facts that can travel beyond a product page.
There is no secret AI markup. Hub helps you maintain a complete, accessible source of product information at catalogue scale. Whether an outside search or AI service uses it is up to that service.
- 01Canonical product pages
- Keep a stable page for each current or past product you choose to publish.
- 02Product & Offer data
- Publish matching names, images, SKUs, GTINs, prices and availability where relevant.
- 03Readable documents
- Bring manuals and specifications into structured text alongside the product record.
- 04RAG and MCP access
- Make product facts available to connected assistants and agent workflows.
Where Hub fits
A product layer for the tools you already use.
Commerce, customer management and support each have a job to do. Hub adds a lasting product record between them and the physical item — without asking one system to do everything.
Commerce
Sell what's available now
Your shop presents current products, stock and transactions. Hub gives the products people already own a place beyond the listing.
CRM
Know your customers
Customer relationships remain in your CRM. Hub connects each interaction to the particular product and its owner journey.
Support
Resolve requests
Keep the helpdesk you use. Hub puts the right instructions, care information and spare-part routes within reach before and during support.
SmartLinks Hub
Your products have a life beyond the sale.
See how a lasting product record could work across your catalogue, channels and existing systems.